Privacy Policy
Overview
Rocket Rank (“we”, “us”, or “our”) values your privacy. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your choices. By using the Service you consent to the collection and use of information as described here.
1. Information We Collect
We collect information to provide, maintain, and improve the Service. Types of information we collect include:
- Account Information: name, email address, username, password, billing/payment details when you subscribe.
- User Content: items, posts, files, messages or other data you upload or submit while using the Service.
- Usage Data: information about how you interact with the Service (e.g., pages visited, features used, timestamps).
- Device & Technical Data: IP address, browser type, operating system, device identifiers, and crash logs.
- Cookies & Similar Technologies: cookies, web beacons, local storage to remember preferences and enable features.
2. How We Use Information
We use information for purposes including:
- To provide, operate, and maintain the Service;
- To process payments and manage subscriptions;
- To respond to requests, questions, or support inquiries;
- To improve and personalize the Service, perform analytics, and monitor usage;
- To communicate updates, promotional offers, and administrative messages (you may opt out where applicable);
- To detect, prevent, and address technical issues and security incidents.
3. Legal Bases for Processing (EEA/GDPR)
If you are in the European Economic Area, we rely on the following legal bases to process your personal data:
- Performance of a contract (providing the Service and billing);
- Consent (where we ask for it and you grant it);
- Legitimate interests (e.g., improving the Service, preventing fraud) balanced against your rights;
- Compliance with legal obligations.
4. Sharing & Disclosure
We may share information as follows:
- Service Providers: third-party vendors who perform services on our behalf (payment processors, hosting providers, analytics providers). They have access to the data necessary to perform their functions and are contractually bound to protect it.
- Business Transfers: if we are involved in a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction.
- Legal Requirements: when required by law, litigation, or government request, or to protect rights, safety, or property.
- Aggregate or De-identified Data: we may share information in aggregated or anonymized form that does not reasonably identify you.
5. Cookies and Tracking
We use cookies and similar technologies to provide and enhance the Service, remember preferences, and analyze usage. You can control cookies through your browser settings, but disabling cookies may reduce functionality.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal data. However, no method of transmission or storage is 100% secure; we cannot guarantee absolute security. In the event of a data breach that affects personal data, we will follow applicable laws regarding notification.
7. Data Retention
We retain personal data only as long as necessary to provide the Service, fulfill legal obligations, resolve disputes, enforce our agreements, and as otherwise described in this policy. When data is no longer needed, we delete or anonymize it, except where retention is required by law.
8. Your Rights & Choices
Depending on your jurisdiction, you may have certain rights regarding your personal data, such as the right to access, rectify, delete, restrict processing, object to processing, and portability. To exercise these rights, contact us at the address below. We may need to verify your identity before acting on requests. We will respond in accordance with applicable law.
9. International Transfers
We may transfer personal data to countries outside your jurisdiction (including the United States) for processing and storage. When we do so, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable law.
10. Children
The Service is not directed to children under 13. We do not knowingly collect personal information from children under applicable age thresholds. If you believe we have collected such information, contact us and we will take steps to delete it.
11. Third-Party Links
The Service may contain links to third-party websites or services that we do not control. This Privacy Policy does not apply to those third parties. We encourage you to read their privacy notices.
12. California & Other State Privacy Rights
If you are a resident of certain jurisdictions (for example, California), you may have additional rights under local law. To exercise such rights or obtain specific information, contact us at the address below.
13. Changes to this Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or the law. When material changes occur we will post the updated policy with a new effective date. Continued use after such changes constitutes acceptance.